Shipping policy

Clementine Threads is pleased to make our products available in the United States of America. We offer complimentary shipping of orders $35, or more, within the 48 US contiguous states from our distribution facility in New Jersey, USA. Unfortunately, we are unable to ship outside of the lower 48 free of charge. Should you care to inquire about an international shipment or one to Alaska or Hawaii, please contact us.

Please note our following shipping policy and procedure so that you receive your order on time and to prevent future inconvenience.

Small Parcel Shipments

For maximum speed, all orders are shipped via a small parcel carrier (FedEx/UPS). We process most orders received by 1:00 PM Eastern time (Monday through Friday) on the same day it is received. Orders placed after 5:00 PM Eastern time will ship on the next business day.

Generally, orders will arrive within 1 to 5 business days, depending on your location in relation to our New Jersey fulfillment location.

Tracking information will be emailed to you upon the shipment of your order. Your tracking number is generated when we prepare your package to be shipped. Information will only become available once the order is scanned by the carrier and leaves our facility.

IMPORTANT: If any merchandise is received in damaged condition, please contact us within 24 hours through email at info(at)clementinethreads.com. Please also retain the damaged item(s) in the original carton and packaging. If other items are packed with the damaged merchandise, remove all other items and hold cartons for possible inspection and/or pick up during the remedy process.

Photographs of the damage are extremely helpful in ensuring the successful processing of your claim. Any and all information regarding shipping damage should be sent immediately to us through the message system so that we may assist you and take the appropriate measures as quickly as possible.

Please retain the shipment and store it in a dry and safe place. Do not dispose of damaged merchandise, as evidence of damage is important. The carrier may require an inspection of damages and need to physically inspect the merchandise and packaging in question.

If you have any questions regarding this policy, please contact us BEFORE placing your order – we’re more than happy to help!