Frequently Asked Questions

The answers to your questions.

Here are the answers to the questions we're asked the most. If you can't find a satisfactory response, just reach out by email or phone and we'll gladly help!

frequently asked questions about


Where are your products made?

The offering at Clementine Threads is crafted in one of our production facilities in Europe or Japan, depending on the type of product.

What is flax linen?

Flax linen is another name for pure linen, as it is made from the fibers of the flax plant. Flax linen is known for its durability, breathability, and ability to absorb moisture, making it a popular choice for soft goods in the home, such as bedding, tablecloths, and towels, like those by Clementine Threads. The flax plant is a renewable resource that requires less water and pesticides to grow than other crops, making flax linen a more sustainable choice than some other fabrics.

Is linen better than cotton?

Whether linen is better than cotton depends on your specific needs and preferences. Both linen and cotton are natural fibers with unique properties that make them well-suited for certain uses.

Linen is known for being more durable and absorbent than cotton. It is also more breathable and has a natural texture that gives it a relaxed, casual look. Linen is a good choice for items that need to be absorbent, such as towels and napkins, as well as items that need to be durable, such as bedding and upholstery.

Cotton, on the other hand, is known for being soft and comfortable against the skin. It is also more affordable than linen and is available in a wide range of colors and patterns. Cotton is a good choice for items that need to be soft and comfortable, such as clothing and bedding.

Ultimately, the choice between linen and cotton comes down to personal preference and intended use. Both fabrics have their own unique benefits and drawbacks, and the best choice depends on the specific needs of the individual.

Is linen sustainable?

Yes, linen is generally considered to be a sustainable fabric. Linen is made from the fibers of the flax plant, which is a renewable resource that requires less water and pesticides to grow than other crops such as cotton. Flax is also known to improve soil quality, which can benefit the environment.

Linen is a durable fabric that can last for many years, making it a good choice for items that need to be long-lasting, such as bedding and towels. Additionally, linen is biodegradable, meaning it can break down naturally at the end of its life cycle without causing harm to the environment.

However, it's important to note that the sustainability of linen can vary depending on factors such as the farming practices used to grow the flax, the processing methods used to turn the flax fibers into fabric, and the dyes and chemicals used in the production process. To ensure that your linen products are as sustainable as possible, look for items made from flax that has been grown using sustainable practices and processed using environmentally friendly methods. You can also look for products that have been certified by third-party organizations such as the OEKO-TEX Standard 100, which set standards for sustainable and safe textile production.

What is Oeko-Tex?

The OEKO-TEX Standard 100 is a global certification system for textile products that was developed by the International Association for Research and Testing in the Field of Textile Ecology (Oeko-Tex). The certification system is designed to ensure that textile products are safe for human use and free from harmful substances.

To receive the OEKO-TEX Standard 100 certification, textile products are tested for a wide range of harmful substances, including pesticides, heavy metals, and formaldehyde. The certification is valid for one year, and products must be retested annually to maintain their certification.

The OEKO-TEX Standard 100 certification is widely recognized as a reliable indicator of textile product safety and is used by manufacturers, retailers, and consumers around the world to identify safe and sustainable textile products.

Are the linens by Clementine Threads certified by Oeko-Tex?

Yes, our linens are certified by OEKO-TEX. This means that they have been tested for harmful substances and are safe for human use. We take the health and safety of our customers seriously, and the OEKO-TEX certification is just one of the ways we ensure the quality of our products.

Are linen home goods easy to care for?

Linen home goods can be relatively easy to care for, but it's important to follow the care instructions on the specific product to ensure the best results.

Linen is a durable fabric that can withstand frequent use and washing, but it can also wrinkle easily. To minimize wrinkles, you can remove linen items from the dryer while they are still slightly damp and smooth them out with your hands, then lay them flat to finish drying. Alternatively, you can iron linen on a low to medium heat setting while it is still slightly damp to help remove wrinkles.

Linen can be machine washed on a gentle cycle using a mild detergent. Avoid using bleach or fabric softeners, which can damage the fibers of the fabric. Linen should be washed in cold or lukewarm water, as hot water can shrink or damage the fabric. Tumble drying on a low heat setting or line drying is recommended for most linen items.

Overall, linen can be relatively easy to care for if you follow the care instructions provided and take care to avoid damaging the fabric.

Are color swatches available to match color prior to purchase?

Yes. To request a color swatch, simply email info(at)clementinethreads(dot)com.

Are the products in Clementine Threads' Catalog appropriate for commercial use?

Yes. Most of the products offered by Clementine Threads offer a high level of durability and may be used in commercial venues. For questions about specific products, please contact customer care.

Frequently Asked questions about


Do you offer free shipping?

Yes. We offer free shipping within the Contiguous United States when an order is places for $35, or more. Click here for our full shipping policy.

Do you offer shipping outside of the U.S.?

Yes. We are able to ship worldwide. For a shipping quote, please contact customer care.

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American, Apple Pay, Google Pay, Amazon Pay, and other financing options.

May I change or cancel an order?

Changes and cancellations of an order may be made prior to shipping. Unfortunately, once the order has shipped, it may not be changed or cancelled. We try to ship all orders within 24 business hours.

When will my order be delivered?

Most orders are processed and shipped within 24-48 business hours from the time they are received. Orders are shipped from our facility in New Jersey and generally take between 1-5 days to arrive, depending on the location to where the order was sent and its proximity to our facility.

Do you accept exchanges or returns?

Yes. Please review our full policy relating to exchanges and returns for details.

Do you offer expedited shipping options?

Yes. Several expedited shipping options are available. Please contact customer care to secure a quote.

frequently asked questions about


Where are you located?

Clementine Threads is based in New Jersey, USA.

What is your telephone number?

Customer Service may be reached at +1 800-605-9708 

What is your email address?

You may email customer care at: info(at)clementinethreads(dot)com.

What are your hours of operation?

We are open from 9 AM to 5 PM Eastern, Monday through Friday.