Orders

Where is my order?

If you have trouble tracking your order, please contact us at info@clementinethreads.com or chat with one of our team members we would be delighted to help you track down your threads.

What payment methods do you accept?

We accept all major payment methods: VISA, MASTERCARD, AMEX, JCB, DISCOVER and more. In addition, we also accept MOBILEPAY, APPLEPAY, GOOGLE PAY, PAYPAL and installments of SHOPPAY.

If you are having issues with payment. Please contact us at info@clementinethreads.com or dial us toll-free +1 800 605 9708

How do I find my size?

Finding the perfect can sometimes be difficult. Our Size Guide here should be helpful, just follow measuring instructions and select the closest option that matches your requirements. Please be aware, our linens are designed to fit versatile mattress sizes, we designed them this way to avoid making anyone’s mattress feel left out.


Our Bath accessories and home accessories also have a Size Guide here. If you require additional assistance or simply want a second opinion, do not hesitate to chat with us or email us at info@clementinehtreads.com we will be sure to help you make a confident decision.


How can I apply my discount code?

Discount codes and Promo codes could be applied in the checkout process before processing payment. If you are having trouble inputting your code, please contact our team to help you place your order correctly.


Can I cancel or amend my order?

Sure, you can always reach out to our customer care team to help you with any issues or inquiries you may have. Otherwise, you can wait for your package to arrive and contact our team with precise instruction on how to proceed with a return. Or give us a call! We are available 9am-6pm EST. +1 800 605 9708

Returns & Exchange

How do I return my order?

We are always happy to assist you with a return. You have 30-days to contact our team at info@clementinethreads.com for our team to process a return for you accordingly.

Can I return part of my order?

Certainly, if you would like to return one or more items from you order, please contact our team so we can setup a return. We will follow to process you a return for that part of your order.

Can I exchange my order?

If you are looking to exchange your entire order or part of your order, please contact us at info@clementinethreads.com so our team can help you process this correctly.


Our Bath accessories and home accessories also have a Size Guide here. If you require additional assistance or simply want a second opinion, do not hesitate to chat with us or email us at info@clementinehtreads.com we will be sure to help you make a confident decision.

General

Is your packaging sustainable?

Yes, and we are extremely proud of our continuous innovations to remain a sustainable and green company. Our packaging is linen-based with a recycled/ eco-friendly plastic exterior package, to seal the product from exterior contamination. The Clementine Threads team continue to search for ways to minimize use of material that may in anyway cause harm to our beautiful planet.

How to take care of Clementine Threads products so that they last a lifetime?

This is easy, luckily, we have an incredible Care guide for all our products as well as instructions printed on labels for every product you receive. If you have any questions, please contact our team to help guide you on how to take care of your threads. We would be happy to guide you step by step on how to give your products the care they deserve.

What is the best way to wash my Clementine Threads?

Follow our close instructions to take care of your threads correctly. We have a series of journals and instructions written for a journey on how to take care of your pieces.


Do you have social media accounts?

Yes, you can find us on Instagram, TikTok, Facebook and more.


Do you offer designer discounts?

Yes, please contact our team at info@clementinethreads.com to help you setup a trade account.


Can I Gift-package my order (Special occasion, holiday, celebration)?

Yes, we would be delighted to make your order perfect for any occasion. We offer seasonal packaging as well as gift receipts, post cards, handwritten letters and more. Please contact our team at info@clementinethreads.com so we can organize your order accordingly.


Do you offer student and/or military discounts?

We are always happy to provide as much love in return as we can for our students and military members. Contact our team at info@clementinethreads.com and let us take care of the rest!

Contact

What are you customer service hours?

We are always open to helping our Clementine Threads family 24/7. You have many options available outside of our phone hours (9am – 6pm EST.)

How do I join the Clementine Threads team?

If you are interested in joining our highly diverse and create team, please send us an email to: info@clementinethreads.com with subject “Careers” and our team will be in touch to follow up on your interest.

For Wholesale and Trade inquiries

If you are a trade professional, designer or retailer interested in working with us please send us an email to info@clementinethreads.com or Dial us toll-free +1 800 605 9708